Privacy Policy

Last updated: 21 May 2026

1. Introduction

This Privacy Policy explains how Rocket Multimedia Group Ltd, trading as Rocket SEO, collects, uses, stores and protects personal information when you use our website, contact us, become a client, or interact with our services.

We take privacy seriously and are committed to handling personal information lawfully, fairly and transparently in accordance with UK data protection law, including the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations.

2. Who We Are

Rocket Multimedia Group Ltd trading as Esabi is the data controller responsible for the personal information we collect and process.

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details below:

Rocket Multimedia Group Ltd trading as Rocket SEO
Email: hello@rocket-seo.com
Website: https://rocket-seo.com

3. Personal Information We Collect

We may collect and process the following types of personal information:

Your name
Your business name
Your email address
Your phone number
Your website address
Your job title or role
Information you provide through contact forms, enquiry forms or email correspondence
Technical information such as IP address, browser type, device type, operating system and website usage data
Marketing preferences and communication history
Client project information required to deliver our services
Billing, accounting and contractual information where you become a client

We do not intentionally collect special category personal data through our website, such as health information, religious beliefs, political opinions or biometric data. Please avoid sending us sensitive personal information unless we specifically request it for a clearly explained purpose.

4. How We Collect Personal Information

We may collect personal information when you:

Submit an enquiry through our website
Contact us by email, phone or social media
Request a proposal, consultation or quote
Become a client
Subscribe to marketing communications, if available
Use our website and interact with cookies or analytics technologies
Engage with our advertising or social media content

5. How We Use Your Personal Information

We use personal information for the following purposes:

To respond to enquiries and provide information about our services
To prepare proposals, quotes and recommendations
To deliver digital marketing, SEO, PPC, web design, consultancy and related services
To manage client relationships and project communications
To improve our website, services and user experience
To analyse website performance and marketing effectiveness
To send relevant marketing communications where permitted
To maintain business records, invoices and accounts
To comply with legal, regulatory and tax obligations
To protect our website, systems, business and clients from misuse or security threats

6. Lawful Bases for Processing

Under UK GDPR, we must have a lawful basis for using your personal information. Depending on the circumstances, we may rely on one or more of the following lawful bases:

Consent: where you have given clear permission, such as accepting certain cookies or opting into marketing communications.
Contract: where processing is necessary to provide services to you or take steps before entering into a contract.
Legitimate interests: where we have a legitimate business reason to use your data, provided your rights and freedoms do not override those interests.
Legal obligation: where we need to process information to comply with the law, such as tax, accounting or regulatory requirements.

For business-to-business marketing, the most relevant lawful bases are commonly consent and legitimate interests, depending on the nature of the communication and the relationship involved.

7. Legitimate Interests

Where we rely on legitimate interests, these may include:

Responding to business enquiries
Promoting our services to relevant business contacts
Improving our website and services
Understanding how visitors use our website
Managing client relationships
Protecting our website and systems from fraud, spam or security threats

When relying on legitimate interests, we consider whether our interests are balanced against your rights and expectations.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate effectively, improve performance, analyse visitor behaviour and support marketing activity.

Cookies may include:

Essential cookies: required for the website to function properly.
Analytics cookies: used to understand how visitors interact with the website.
Marketing cookies: used to support advertising, remarketing or campaign measurement.
Functionality cookies: used to remember preferences or improve user experience.

Non-essential cookies should only be used where you have provided appropriate consent. You can manage or withdraw cookie consent through our cookie banner or browser settings.

PECR applies alongside UK GDPR and gives specific rules for cookies and similar technologies. Where cookies involve personal data, UK GDPR requirements also apply.

9. Analytics, Advertising and Tracking Tools

We may use third-party tools to understand website performance, monitor marketing activity and improve our services. These may include tools such as:

Google Analytics
Google Search Console
Google Ads
Meta Pixel
LinkedIn Insight Tag
Microsoft Clarity or similar behaviour analytics tools
CRM, email marketing or reporting platforms

The specific tools used may change over time. Where these tools use non-essential cookies or similar technologies, they should only be activated where appropriate consent has been provided.

10. AI-Assisted Tools and Automated Technologies

As a modern digital marketing agency, we may use AI-assisted tools to support research, analysis, content planning, reporting, workflow efficiency and marketing strategy.

Where AI-assisted tools are used, we aim to use them responsibly and proportionately. We do not knowingly use AI systems to make solely automated decisions about individuals that produce legal or similarly significant effects.

Where personal data is processed using AI-assisted tools, we take appropriate steps to consider confidentiality, data minimisation, security and transparency.

The ICO provides guidance on AI and data protection, including transparency, fairness and automated decision-making rights.

11. Marketing Communications

We may contact business contacts about our services where permitted by law. This may include email, phone or other professional communications.

We do not sell personal information to third parties.

You can ask us to stop sending marketing communications at any time by contacting us or using any unsubscribe option provided in our emails.

12. Sharing Personal Information

We may share personal information with trusted third-party providers where necessary to operate our business and deliver our services. These may include:

Website hosting providers
Email and cloud storage providers
Analytics and advertising platforms
CRM and project management systems
Payment processors
Accountants, bookkeepers and professional advisers
Legal, regulatory or government authorities where required by law
Freelancers, contractors or suppliers working under our instruction

Where we use third-party processors, we expect them to handle personal information securely and only for the purposes instructed.

13. International Data Transfers

Some of the tools and platforms we use may process or store personal information outside the United Kingdom.

Where personal data is transferred internationally, we aim to ensure appropriate safeguards are in place. These may include adequacy regulations, standard contractual clauses, data processing agreements or equivalent safeguards recognised under UK data protection law.

14. How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting and reporting requirements.

Typical retention periods may include:

General enquiries: up to 24 months unless a business relationship develops
Client records: for the duration of the client relationship and normally up to 7 years afterwards for legal, tax and accounting purposes
Marketing data: until you unsubscribe or ask us to remove your details
Analytics data: according to the retention settings of the relevant analytics platform
Contract and billing records: normally up to 7 years

We may retain information for longer where required by law, where there is an ongoing dispute, or where it is necessary to protect our legal rights.

15. Data Security

We take reasonable technical and organisational steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

These measures may include secure hosting, SSL encryption, access controls, password protection, limited access to client data, software updates and appropriate internal procedures.

No website or digital system can be guaranteed completely secure, but we take data protection and system security seriously.

16. Your Data Protection Rights

Under UK data protection law, you may have the following rights:

The right to be informed about how your data is used
The right of access to your personal data
The right to rectification if your data is inaccurate or incomplete
The right to erasure in certain circumstances
The right to restrict processing in certain circumstances
The right to object to processing in certain circumstances
The right to data portability in certain circumstances
Rights relating to automated decision-making and profiling
The right to withdraw consent where processing is based on consent

If you wish to exercise any of these rights, please contact us using the details provided in this policy.

Individuals have specific rights relating to automated decision-making and profiling, and organisations must have processes in place to allow people to exercise those rights.

17. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection matters.

Information Commissioner’s Office
Website: https://ico.org.uk

18. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites. You should review the privacy policy of any external website you visit.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or legal obligations.

The latest version will always be published on this page with the updated date shown at the top.

20. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact: